ΕλληνικάTerms of Use
By using our website you agree to comply with the following terms of use, which together with our privacy policy govern our relationship with you in relation to this website.
The website e-antonopoulos.gr is an electronic commercial store selling products created and operated by the company under the name “V ANTONOPOULOS AND CO. Philadelphia.
You can contact the company through the contact form located on the contact page of the e-shop, through the e-mail address info@e-antonopoulos.gr and through the telephone hotline: 210-25.24.143
The following terms and conditions will apply to the use of the e-shop e-antonopoulos.gr. Any user who enters and transacts or makes use of the services of the e-shop (hereinafter for short “visitor” and/or “user” or “customer”) is deemed to consent and unconditionally accept the following terms and conditions set forth herein (hereinafter for short “terms – conditions of use”).
If a user does not agree with the terms – conditions of use, then he/she must refrain from using the website at his/her own risk.
Privacy Policy: https://e-antonopoulos.gr/privacy-policy
Returns – Cancellation Policy
Money Back Guarantee (within 7 days)
You have the right to a refund as long as you return your package in its original packaging within 7 days of receipt. The returned products must be undamaged.
During this period, the guarantee of the return of the package is complete: no justification is required. For each item returned, the following applies:
- The package was returned unopened: refund of the purchase price.
- The product is returned only because you are not satisfied: a refund of the purchase price, you are responsible for the shipping costs.
- The product is returned for a reason due to the Company: refund of the purchase price and possibly the shipping costs.
For the return:
In order to meet your requests, we ask you to include your name, address and the date of the order in your request.
We will not consider incomplete applications.
The return package must be sent to the following address:
Jewellery & Watches Antonopoulos
Dekelias 68-70, 14343 Nea Filadelfia, 14343 Nea Filadelfia
THΛ 2102524143
The refund will be made within 20 days after receipt of the goods.
Prices
Prices include 24% VAT and exclude shipping costs. VAT applies in all countries of the European Union.
Prices may change at any time without notice, the charge is based on the current price list on the date of the order.
Shipping costs are offered free of charge for purchases over 50 €
For purchases up to 50€, shipping costs are 3€
You can pay:
- via credit, debit and prepaid cards of Visa, Mastercard, Maestro, American Express, Diners
- using the Masterpass e-wallet
- By deposit to a bank account
All payments made by card are processed through Alpha Bank’s electronic payment platform “Alpha e-Commerce” and uses TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of encoding information until it reaches the intended recipient, who will be able to decode it using the appropriate key.
Product Delivery Policy
Processing time of your order
We process your orders in the shortest possible time from Monday to Friday.
Shipments are made within 48 hours of receipt of payment of your order, except in exceptional circumstances and holiday periods.
Your order is delivered within 1-3 working days in Attica, 4 working days in the rest of Greece and inaccessible areas, with a partner courier company, unless there are problems in the postal delivery services. In this case the Company is not responsible for the delays.
Transaction Security
All payments made by card are processed through Alpha Bank’s electronic payment platform “Alpha e-Commerce” and uses TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of encoding information until it reaches the intended recipient, who will be able to decode it using the appropriate key.
Personal Data Protection – Privacy Policy
Information on the processing of orders
The personal information that you provide to us and that is necessary for us to process and process your orders is:
Name, delivery and billing address, E-mail address, telephone number to confirm the order and delivery.
Navigation information
Information about your browsing and purchases on the website is used to improve the services provided and to keep you informed. Such information is the IP address by which the country can be identified, the purchase history displayed in the customer tab of your account information and other information from your browsing through the website.
Information from contact forms
The information you provide us with from the contact forms is collected and processed for the purpose of communicating with you and the data is kept for a limited period of time for these purposes. The information submitted through them is not used for marketing purposes.
Payment details
The details of your credit or debit cards that are entered in Alpha Bank’s secure electronic payment environment are not shared with us and we never have access to your bank account. The information we store is whether the payment is successful or unsuccessful.
Management of personal user information
With this policy, the Company is committed to providing appropriate safeguards for the protection of your personal data and defines and discloses the terms under which, acting as a “Data Controller”, as defined by European Regulation 679/2016 and national legislation N. 4624/2019, collects, stores, uses and generally processes your personal data, which it collects when you visit, register or use the Company’s website.
Specifically, this Privacy Policy provides you with information on the type of personal data collected through this website (hereinafter referred to as the “Website”), the purpose of data processing, how it is managed, as well as your rights under the General Data Protection Regulation (GDPR) EU 2016/679, L. 4624/2019, as well as the applicable Regulatory Acts of the Personal Data Protection Authority.
At any time you have the right to modify your details from the customer tab at http://e-antonopoulos.gr/my-account
We undertake that we will not give access to your personal data to third parties with the exception of our partner companies of Distribution and Cargo Handling in order to ensure the correct transport and receipt of your orders.
In these cases, our company remains responsible for the processing of your personal data, defines the individual elements of the processing and ensures that the processing is carried out in accordance with the EU Data Protection Regulation and that everyone can exercise their rights under the legal framework. You can always exercise your legal rights by contacting us in writing by email at info@e-antonopoulos.gr and we will respond to you as soon as possible.
You have the right to lodge a complaint with the Personal Data Protection Authority (postal address 1-3 Kifissia Street, P.K. 115 23, Athens, tel. 210. 6475600, e-mail address contact@dpa.gr), if you believe that the processing of your Personal Data violates the applicable regulatory framework for the protection of personal data.
Identity check: To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Policy. If you have authorised a third party to make a request on your behalf, we will ask them to prove that they have your permission to act for this purpose.
General conditions
Acceptance of the conditions
At the time of ordering, the customer acknowledges that he/she has read the terms of sale mentioned on this screen and expressly accepts them without reservation.
These general terms of sale govern the contractual relationship between our company and the customer, and both parties accept it in full. These general terms take precedence over all other terms contained in any other document without prior written consent.
Payment of the goods
Payment is made as provided for in the order.
Transportation and Delivery
It is expressly agreed that the transfer of ownership of the goods ordered takes effect from the moment of leaving our Company’s headquarters or our workshops. The customer-buyer therefore agrees to accept all risks, including those related to transport, except in the case of transport of goods provided by the seller.
It is the buyer’s responsibility to communicate, if applicable, the usual reservations before taking delivery. In the absence of the Buyer’s instructions for transport, the Seller reserves the right to deliver the goods as best he can, without any liability.
If the seller is unable to deliver the products ordered to the customer-buyer due to lack of sufficient means of access, the seller can in no way be held liable, unless expressly instructed to do so at the time of ordering.
Guarantee
We guarantee the quality of our goods and promise to exchange or return defective goods in the shortest possible time.
For technical support for a product, or questions, please call the following phone number: 2102524143 or send us an email to info@e-antonopoulos.gr
Differences
This contract is subject to Greek law. Our company cannot be held responsible for damages of any kind, material or immaterial, that may result from misuse of the products sold. The company’s liability is limited to the amount of the order and cannot be blamed for simple errors or omissions that may occur, despite all the precautions taken in the presentation of the products.
In the event of difficulties in the application of this contract, the buyer may, before taking any legal action, seek a conciliation solution with the help of a professional association in the sector, a consumer association or any other advocate of his choice.
Claims or disagreements will always be listened to with care and friendliness, good faith always being presumed for those who have taken the trouble to explain their problem. In the event of a dispute, the customer should first contact the Company in order to reach a compromise solution.
Otherwise, the judiciary has exclusive jurisdiction to decide the case, regardless of the place of delivery and the method of payment.
